In the previous article, we introduced the AI-powered translation feature in Excel.
This time, we will introduce the AI-powered comment sentiment analysis feature.
AI can analyze comments and automatically classify them as positive or negative.
By utilizing this feature, user reactions can be quantified and used to improve products and services.
Particularly in businesses such as e-commerce, analyzing customer feedback effectively can be extremely useful in enhancing customer satisfaction.
- Enter the comment data to be analyzed into Excel.
- Click on the function in the Data tab and select the reference cells.
- Write the desired prompt and click the 'Confirm' button.
- Click the output cell and press 'Confirm' to automatically classify the comment as positive or negative.
- Utilize the analyzed results to quantify customer responses.
- Based on this, apply the findings to product improvements, service enhancements, and marketing strategy development.
- Enhances customer satisfaction with fast and accurate feedback analysis
- Useful for trend identification and new product development
- Quickly detects negative opinions to enable prompt issue resolution
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